Equipment down, deadline tomorrow, flock at risk — start here.
A dedicated sourcing specialist opens a WhatsApp thread with you, shortlists vetted suppliers and coordinates logistics against your recovery window. All sourcing is vendor-neutral and subject to third-party approval where financing is involved.
When to reach out
Critical equipment failure
Ventilation, cooling, feeding or incubation systems offline with birds at risk. We mobilise replacement parts and interim solutions from vetted suppliers.
Biosecurity or disease event
Depopulation, sanitation and rapid restart. Sourcing of disinfection systems, PPE, disposal equipment and replacement flock housing.
Tender or grant deadline
Comparative quotes, BoQs and compliant documentation packaged against a tight submission window.
Power, water or fuel disruption
Generators, backup controllers, water storage and emergency logistics for continuity of operations.
How the urgent desk works
- 01Message us on WhatsApp
Share what failed, flock size and site country. One thread, one specialist.
- 02Triage within 2 business hours
We confirm feasibility, shortlist suppliers and outline logistics options.
- 03Comparative quotes where available
You receive quotes from vetted suppliers with lead-times and Incoterms.
- 04Ship, install, restart
Air, sea or road logistics with tracked milestones through your client dashboard.
Initial response within 2 business hours; after-hours WhatsApp acknowledged and queued for the next window.
Freight forwarders on standby for AOG-style urgency where flight capacity exists.
We check inventory with regional distributors before quoting factory lead-times.
Israel-based sourcing hub with regional coordinators for EMEA, Africa and Asia.
You are matched to the best fit, not our biggest partner. Comparative quotes provided where available.
A single specialist runs your case end-to-end. No handoffs, no repeating yourself.
Urgent procurement questions
- What counts as an urgent procurement case?
- Any poultry or agri-food operation facing a time-critical risk: ventilation or incubator failure, cooling breakdown, biosecurity event, sudden depopulation, tender deadline within days, or infrastructure disruption that threatens flock welfare or business continuity.
- How quickly can HatchMatch respond to an emergency request?
- We acknowledge WhatsApp messages as they arrive and provide an initial triage response within 2 business hours. After-hours messages are queued and handled at the start of the next business window.
- Can you source replacement equipment outside normal business hours?
- Our WhatsApp desk is always open for intake. Supplier outreach and quote preparation happen during business hours, but we flag genuine emergencies to regional stockists and distributors for the fastest possible response.
- Do you handle shipping and customs for urgent orders?
- We coordinate with freight forwarders and logistics partners to outline air, sea and road options with Incoterms, lead-times and tracking milestones. Final customs clearance and import compliance remain the buyer's responsibility.
- Is financing available for emergency procurement?
- Financing may be explored on a case-by-case basis through an independent third-party financing provider. All financing remains subject to eligibility, country regulations and third-party approval.
- Do I need a formal RFQ for urgent procurement?
- No. You can start with a simple WhatsApp message describing the failure, flock size and site country. If time allows, a structured RFQ helps us compare options more accurately.
- Which regions does the urgent desk cover?
- We operate an Israel-based sourcing hub with regional coordinators for EMEA, Africa and Asia. Coverage for the Americas is handled through partner channels and may add lead-time.
- Is HatchMatch a supplier or manufacturer?
- No. HatchMatch is a vendor-neutral sourcing and business introduction platform. We shortlist vetted suppliers and coordinate quotes, but contracts, warranties and deliveries are between you and the chosen supplier.
Ready when you are.
Open a WhatsApp thread now. Share what broke, when it broke and where you are — we take it from there.
Financing options subject to third-party approval. Response times refer to business hours.